Do you remember carting off your PC to the local computer shop concerned that you may not be able to reconnect all the cables when you get home? We certainly do.

Fortunately, this archaic ritual is no longer needed. Thanks to the Internet!

Our Remote IT Support Heroes come to your rescue. With over 300 technicians across Australia, we have the expertise and experience to tackle any computer-related issue you might have without having a technician pay you a visit.

We support the follow devices:

So, what is remote computer support?

So, what is remote computer support?

Maybe you’re time poor, have a deadline, you value your privacy, or perhaps having a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, troubleshooting printer problems, figuring out why your computer is running SLLLOOOWWW, or if you’ve purchased a new PC and would like a hand configuring it.

With further lockdowns restrictions been announced throughout Melbourne, Queensland and Sydney, remote IT support is vital for individuals restricted to working from home.

So, whether you live in Perth, Melbourne, the Central Coast, Hobart or Sydney, there isn’t a place in Australia that we don’t support.

This remote computer support service is perfect for people in rural and Outback Australia. As long as you have decent access to the Internet then our IT engineers can help!

What you should know about our remote computer support

Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. By calling us today we can schedule a technician to come right to your door step today!

During your appointment, one of our qualified technicians will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.

At any point of the process you can ask us technical questions and we’ll be happy to answer them.

The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.

Three Column Layout
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Computers

  • Setting up your email correctly
  • Update Windows to the latest version
  • Fix and repair PC drivers
  • Remove unwanted programs and trial ware
  • Speed up a SLOW computer
  • Configure software
  • Find missing files and documents
  • Remove viruses and spyware or get antivirus security installed.
  • Fix PC’s that freeze up.
  • Provide support to remote learning software for parents.

Portfolio

Phones, Tablets and Devices

  • Setup email and other online accounts
  • Diagnose faulty applications
  • Install specific programs and features
  • Reconfigure your device which isn’t working as expected

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WiFi, Network, or USB-based Printers

  • Setup and troubleshoot printers.
  • Setup Cloud-based printing.
  • Configuring and resolving scanning issues.
  • PC or printer not connecting to your WiFi network.

Portfolio

Home & Office Networks

  • Setup a new or existing WiFi Access Point.
  • Forgotten your WiFi password.
  • Can’t access some websites.
  • Migrate your email to Office 365.
  • Diagnose and speed up slow Internet connections.
  • Remotely diagnose faulty network equipment.

Learning for organization of all sizes

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